Farm Tour FAQ

WHEN ARE YOUR TOURS OFFERED?

Our tours run on Monday through Saturday from 9:30 AM until 1:30 PM The first tour will meet at the Welcome Center at 9:30 AM and depart by 9:45 AM. The last tour will meet at the Welcome Center at 1:15 PM and depart at 1:30 AM. Milking ends at approximately 2:00 PM daily. Our tours are offered year round. We do not operate the tour on Sundays.

WHAT WILL I SEE ON THE TOUR?

You will see our dairy farm, chicken houses, bunker silos, various barns, Bion processing facility, cows, cows and more cows. You will also enjoy a drive through our maternity barn and a tour of our milking carousel and the milking process. See our Tour Highlights for more information.

HOW LONG IS THE TOUR?

Our tour is a 90 minute driving tour and this includes climbing our Silo Observation Tower if you are 42″ tall and have a signed waiver prior to arrival.

WILL I SEE THE CHICKENS?

No. Due to the bio-security regulations in place, no one is permitted near or on the chicken side of the farm. Your tour guide will show you the chicken houses and talk about the operation, from the dairy side of the farm.

WILL I SEE THE MILK AND ICE CREAM PROCESSING PLANT?

No. There is a short video shown prior to the departure of the tour, but the tours are not taken to our processing plant.

WILL I RECEIVE A SAMPLE?

You will receive a sample of Kreider Farms or Pride of the Farm Milk at the end of the tour; a choice of chocolate or white milk.

HOW DO I HEAR THE TOUR GUIDE IF I AM DRIVING MY OWN CAR?

The tour guide has equipment in his or her car that transmits to a radio station on your car radio. You must have a working radio in your car in order to hear your tour guide during the tour.

WHAT IS THE DIFFERENCE BETWEEN A TROLLEY OR A BUS TOUR AND A CAR TOUR?

The tours are the same. Only your method of transportation to and from the farm will be different. If you are on our trolley or bus, your tour guide will ride with you on the trolley or bus and will speak to you over a PA System. Twenty-eight (28) guests will be on the trolley or bus. If you drive your car, the tour guide will lead you in his or her car and speak to you over your car’s radio.

IS THE TROLLEY ENCLOSED?

Yes. The trolley is enclosed and has heat and air conditioning.

IS THE BUS ENCLOSED?

Yes. The bus is enclosed and has heat and air conditioning. Videos will be shown on the bus.

DO I NEED A RESERVATION?

Yes. Advanced reservations are required for all tours.

ARE MY TICKETS GOOD FOR ANY DEPARTURE?

No. Each ticket is sold for a specific date and time only. We ask that you arrive at our Welcome Center 15 minutes before departure to meet your tour guide, see a video and prepare for your departure, whether by car, trolley or bus.

ARE THERE RESERVED SEATS ON THE TROLLEY OR BUS?

No. Seats are first come, first seated.

WHAT IF I MISS MY DEPARTURE?

Our tours must remain on schedule. If guests miss their tour departure, they may reschedule their tour. There is no guarantee that there will be availability on the same day for your tour to be rescheduled. We do not offer refunds.

CAN I GET A REFUND?

No. We do not offer refunds for those who miss their departure. The tours are filled by reservation and seats are held for those reservations specifically.

HOW FAR IN ADVANCE MUST I CANCEL?

Cancellations are accepted and given a full refund if made two weeks prior to the scheduled tour. Cancellations made one week prior to the tour are charged a 10% cancellation fee. Cancellations made less than one week before the scheduled tour are not offered a refund. You may, however, reschedule your tour up until the end of the calendar year.

CAN I EAT ON THE TROLLEY OR BUS?

No. Food and drink are not permitted on our trolley or our bus.

IS THE TROLLEY OR BUS WHEELCHAIR ACCESSIBLE?

No. The trolley and bus are no wheelchair accessible. To board, a guest must be able to ascend 3 large steps. There is no lift or ramp onto the trolley or bus and no place to lock down a wheelchair or similar device.

WHAT IS AVAILABLE FOR GUESTS WHO ARE CONFINED TO A WHEELCHAIR?

Our car tours are perfect for those who are unable to board the trolley and/or bus. During the milking carousel portion of the tour, guests may wait in the car for the tour guide to bring a sample of milk to him or her. For more information about this type of tour, please email farmtour@kreiderfarms.com.

DO YOU OPERATE THE TOUR IN THE RAIN OR DURING BAD WEATHER?

Yes, the weather is typically not a hindrance for our tour as you are in your car, or on our trolley or bus for most of the tour. When you exit your vehicle or the trolley or bus, you go into the milking carousel which is in an enclosed building.

WHERE DO WE MEET FOR THE TOUR DEPARTURE?

You will meet your tour guide at our Welcome Center 15 minutes prior to the tour. This will allow you time to go into the Welcome Center to see an introductory video.

WHAT IS THE ADDRESS OF THE WELCOME CENTER?

The address for the Welcome Center is 1463 Lancaster Road, Manheim, PA 17545.

ARE SOUVENIRS AVAILABLE?

Yes. You may purchase souvenirs at our Welcome Center before the tour if time permits, but definitely after your tour when you return to the Welcome Center.

CAN I LEAVE THE TOUR FROM THE FARM?

You may leave the tour from the farm, but please make sure you return our flag to your tour guide before you leave and advise the tour guide you will not be following him or her back to the Welcome Center.

IS THERE A PICNIC AREA AT THE FARM OR AT THE WELCOME CENTER?

No. There are local parks nearby where you can take a picnic lunch. We can also help you arrange a lunch before or after your tour at a local restaurant or diner that serves Kreider Farms products.

HOW TALL IS THE SILO OBSERVATION TOWER?

The Silo is 100 feet tall.

HOW MANY STEPS ARE ON THE SILO?

There are 172 steps to climb the silo.

IS THERE AN ELEVATOR AT THE SILO?

No.

IS THERE FENCING AT THE SILO?

Yes, the fencing around the steps and the observation deck is 4 feet tall.

ARE THERE ANY RESTRICTIONS TO CLIMB THE SILO?

Yes. You must be at least 42″ tall to climb the silo. You may not carry any other person or belongings on the silo. You may not carry anything or anyone when climbing. You must be able to walk alone and you must have a green wrist band to climb the tower.

CAN I TAKE PICTURES AT THE TOP OF THE SILO?

Yes. We encourage guests to bring their cameras to get some great shots of the surrounding landscape.

MUST I SIGN A WAIVER TO CLIMB THE SILO?

All guests must sign a waiver to climb the silo.

DO YOU OFFER GROUP RATES?

For group rate information and availability, please email farmtour@kreiderfarms.com.

CAN I RESERVED THE TROLLEY OR BUS FOR MY GROUP OR FAMILY?

The trolley or bus is available for groups of a maximum of 28. The group must fill the trolley or bus to capacity in order to schedule. If the group is smaller, we will add guests until the trolley or bus is filled to capacity. For information on a private tour for your group or family, please email farmtour@kreiderfarms.com.

WHAT ARE YOUR BUSIEST TIMES?

Our peak season is from late spring to early fall. During this time reservations are suggested at least one week in advance. At times, last minute reservations are available. Most of the time reservations made at least 3 days in advance can be honored. We do our best to honor all reservation requests, but space is limited on all of our tours.

HOW DO I MAKE A RESERVATION?

Reservations can be made online on our website, www.kreiderfarms.com/farm-tour. You may also call our Farm Tour Director at 717-665-5039 or email farmtour@kreiderfarms.com.

CAN I BUY TICKETS IN ADVANCE?

Absolutely and this is suggested. Tickets are available for online purchase for every operating day. Guests can link to the purchase site from www.kreiderfarms.com, or by going directly to the booking site.

**SOME SPECIFIC NOTES ABOUT BUYING ONLINE TICKETS**

CAN I MAKE A RESERVATION FOR MY COMPLIMENTARY TOUR OR GIFT CERTIFICATE OR DISCOUNT TICKETS?

Yes. If you have a complimentary tour, a gift certificate or discounted tickets you may have won, please email
farmtour@kreiderfarms.com. We would be happy to make your reservation.