WHEN ARE YOUR TOURS OFFERED?
Our tours run on Monday through Saturday from 9:30 AM until 1:30 PM. Our tours are offered year round by reservation and prepayment only. We do not operate the tour on Sundays.
WHAT WILL I SEE ON THE TOUR?
You will see our dairy farm, chicken houses, bunker silos, various barns, Bion processing facility, cows, cows and more cows. You will also enjoy a drive through our maternity barn and a tour of our milking carousel and the milking process. See our Tour Highlights for more information.
HOW LONG IS THE TOUR?
Our tour is a 60-90 minute driving tour and this includes climbing our Silo Observation Tower if you are 42″ tall.
WILL I SEE THE CHICKENS?
No. Due to the bio-security regulations in place, no one is permitted near or on the chicken side of the farm. Your tour guide will show you the chicken houses and talk about the operation, from the dairy side of the farm. You can view a video online about our chickens!
WILL I SEE THE MILK AND ICE CREAM PROCESSING PLANT?
No. There is a short video shown prior to the departure of the tour, that you can also view online.
WILL I RECEIVE A SAMPLE?
You will receive a sample of Kreider Farms or Pride of the Farm Milk at the end of the tour; a choice of chocolate or white milk.
ARE THE TROLLEY AND BUS ENCLOSED?
Yes. Both vehicles are enclosed and have heat and air conditioning.
DO I NEED A RESERVATION?
Yes. Advanced reservations and prepayment are required for all tours.
ARE THERE RESERVED SEATS ON THE TROLLEY OR BUS?
No. Seats are first come, first seated.
WHAT IF I MISS MY DEPARTURE?
Our tours must remain on schedule. If guests miss their tour departure, they may reschedule their tour. There is no guarantee that there will be availability on the same day for your tour to be rescheduled. We do not offer refunds.
CAN I GET A REFUND?
No. We do not offer refunds for those who miss their departure. The tours are filled by reservation and seats are held for those reservations specifically.
HOW FAR IN ADVANCE MUST I CANCEL?
Cancellations are accepted and given a full refund if made two weeks prior to the scheduled tour. Cancellations made one week prior to the tour are charged a 10% cancellation fee. Cancellations made less than one week before the scheduled tour are not offered a refund. You may, however, reschedule your tour up until the end of the calendar year.
CAN I EAT ON THE TROLLEY OR BUS?
No. Food and drink are not permitted on our trolley or our bus.
IS THE TROLLEY OR BUS WHEELCHAIR ACCESSIBLE?
No. The trolley and bus are not wheelchair accessible. To board, a guest must be able to ascend 3 large steps. There is no lift or ramp onto the trolley or bus and no place to lock down a wheelchair or similar device.
DO YOU OPERATE THE TOUR IN THE RAIN OR DURING BAD WEATHER?
Yes, the weather is typically not a hindrance for our tour as you are on our trolley or bus for most of the tour. When you exit the trolley or bus, you go into the milking carousel which is in an enclosed building.
WHERE DO WE MEET FOR THE TOUR DEPARTURE?
You will meet your tour guide at our Welcome Center 15 minutes prior to the tour. This will allow you time to go into the Welcome Center to see an introductory video.
WHAT IS THE ADDRESS OF THE WELCOME CENTER?
The address for the Welcome Center is 1463 Lancaster Road, Manheim, PA 17545.
ARE SOUVENIRS AVAILABLE?
Yes. You may purchase souvenirs at our Welcome Center before the tour if time permits, but definitely after your tour when you return to the Welcome Center.
IS THERE A PICNIC AREA AT THE FARM OR AT THE WELCOME CENTER?
No. There are local parks nearby where you can take a picnic lunch. We can also help you arrange a lunch before or after your tour at a local restaurant or diner that serves Kreider Farms products.
HOW TALL IS THE SILO OBSERVATION TOWER?
The Silo is 100 feet tall.
HOW MANY STEPS ARE ON THE SILO?
There are 172 steps to climb the silo.
IS THERE AN ELEVATOR AT THE SILO?
IS THERE FENCING AT THE SILO?
Yes, the fencing around the steps and the observation deck is 4 feet tall.
ARE THERE ANY RESTRICTIONS TO CLIMB THE SILO?
Yes. You must be at least 42″ tall to climb the silo. You may not carry any other person or belongings on the silo. You may not carry anything or anyone when climbing. You must be able to walk alone.
CAN I TAKE PICTURES AT THE TOP OF THE SILO?
Yes. We encourage guests to bring their cameras to get some great shots of the surrounding landscape.
MUST I SIGN A WAIVER TO TAKE THE TOUR?
All guests must sign a waiver to take the tour.
DO YOU OFFER GROUP RATES?
For group rate information and availability, please email email@example.com.
CAN I RESERVED THE TROLLEY OR BUS FOR MY GROUP OR FAMILY?
The trolley or bus is available for groups of a maximum of 28. The group must fill the trolley or bus to capacity in order to schedule. If the group is smaller, we will add guests until the trolley or bus is filled to capacity. For information on a private tour for your group or family, please email firstname.lastname@example.org.
WHAT ARE YOUR BUSIEST TIMES?
Our peak season is from late spring to early fall. During this time reservations are suggested at least one week in advance. Last minute reservations are not available. Most of the time reservations made at least 3 days in advance can be honored. We do our best to honor all reservation requests, but space is limited on all of our tours.
HOW DO I MAKE A RESERVATION?
Reservations can be made online on our website, www.kreiderfarms.com/farm-tour. You may also call our Farm Tour Director at 717-665-5039 or email email@example.com.
CAN I BUY TICKETS IN ADVANCE?
Absolutely and this is suggested. Reservations are available for online purchase for every operating day. Guests can link to the purchase site from www.kreiderfarms.com, or by going directly to the booking site.
**SOME SPECIFIC NOTES ABOUT BUYING ONLINE TICKETS**
- Please double check the date and time of your tour before completing your purchase, especially if you are buying tickets for adults and children. Remember tickets are for specific dates and times only.
- Please make sure you have the appropriate number of tickets for everyone in your party. Adult pricing is for ages 12 years and older and children’s pricing is for ages 2-11 years old.
- You will receive a confirmation for your tour after you have made your reservation and purchase. You will receive a reminder notice one day prior to your tour.
CAN I MAKE A RESERVATION FOR MY COMPLIMENTARY TOUR OR GIFT CERTIFICATE OR DISCOUNT TICKETS?
Yes. If you have a complimentary tour, a gift certificate or discounted tickets you may have won, please email
firstname.lastname@example.org. We would be happy to make your reservation.