Shipping will be based on USPS shipping rates. The shopping cart will allow you to calculate your shipping costs prior to paying for your order.
We only ship via USPS to mainland U.S. Orders shipped to Canada, Alaska, Hawaii and elsewhere will be charged at international rates.
Shipping time may vary. We generally ship orders within 1-2 business days. Please let us know if you need a specific ship date.
All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
Cancellations, Damages, and/or Returns
You may cancel your order within 3 days by calling customer service at 888-665-4415 and selecting option 6.
If you receive the wrong product or if the product is damaged, please call our customer service department within 10 days from the date the product is received.
Return requests need to be authorized by calling our customer service department for an RA number prior to returning any product.
Your entire order may not be in stock at time of shipment. Those items indicated as backorder (B/O) on your packing list will be shipped as soon as possible.
To cancel any backorders, call: (717) 665-5454 ext. 124. Otherwise, the backorder will remain open indefinitely until the item is back in stock. If you do not want the item but have not canceled your backorder and it ships, you will be responsible for all returns, restock and reshipping charges.
Returns, Refunds and Exchanges Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email Khalee.Kreider@kreiderfarms.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Kreider Farms Returns Department
1461 Lancaster Road
Manheim, PA 17545
- Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your product is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Credit Card – We accept Visa, MasterCard, American Express and Discover.
Customer Service Hours E.S.T.
Monday through Friday: 7:00 a.m. to 4:00 p.m.
Telephone: 888-665-4415 option #6
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
The materials on Kreider Farms’ web site are provided “as is”. Kreider Farms makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Kreider Farms does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Kreider Farms or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Kreider Farms’ Internet site, even if Kreider Farms or a Kreider Farms authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Revisions and Errata
The materials appearing on Kreider Farms’ web site could include technical, typographical, or photographic errors. Kreider Farms does not warrant that any of the materials on its web site are accurate, complete, or current. Kreider Farms may make changes to the materials contained on its web site at any time without notice. Kreider Farms does not, however, make any commitment to update the materials.
Kreider Farms has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kreider Farms of the site. Use of any such linked web site is at the user’s own risk.
- Governing Law
Any claim relating to Kreider Farms’ web site shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.